Klarna, the leading global payment and shopping platform, has announced its AI assistant powered by OpenAI, a leading research organization dedicated to creating safe and powerful artificial intelligence. The AI assistant, which is now live globally for one month, has shown remarkable performance and impact on Klarna’s customer service and financial management.
Some of the highlights of the AI assistant’s achievements are:
It has had 2.3 million conversations, two-thirds of Klarna’s customer service chats
It is on par with human agents in regard to customer satisfaction score
It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries
Customers now resolve their errands in less than 2 mins compared to 11 mins previously
It’s available in 23 markets, 24/7 and communicates in more than 35 languages
It’s estimated to drive a $40 million USD in profit improvement to Klarna in 2024
The AI assistant is designed to enhance the shopping and payments experience for Klarna’s 150 million consumers worldwide, capable of managing a range of tasks from multilingual customer service to managing refunds and returns, and fostering healthy financial habits. This launch marks a significant leap forward in Klarna’s vision of a fully AI-powered financial assistant aimed at saving consumers time, worry and money, while making the global retail banking industry more efficient and consumer-focused.
Klarna’s CEO, Sebastian Siemiatkowski, expressed his excitement about the launch, but also his awareness of the profound impact that AI will have on society. He urged society and politicians to consider this carefully and believe a considerate, informed and steady stewardship will be critical to navigate through this transformation of our societies.
What do you think of Klarna’s AI assistant powered by OpenAI?1 Do you think it will revolutionize the way we shop and pay online and in-store? How do you feel about the role of AI in the future of finance and society? Share your thoughts and opinions in the comments below. 😊