Advancements in AI are redefining how governments can engage with citizens. The AI tool ‘Consult’ recently showcased its ability to analyze over 2,000 public responses for the Scottish Government, accurately identifying key themes and outperforming human analysis. As part of a broader AI toolkit named ‘Humphrey,’ this initiative seeks to boost government efficiency and cut costs. The UK government has ambitious plans to implement ‘Consult’ across various departments by 2025, marking a significant shift in public service delivery. While the potential benefits are clear, experts stress the importance of ethical AI practices, accurate data handling, and maintaining human oversight to guard against biases. With appropriate safeguards, tools like ‘Consult’ could revolutionize public policy development by providing deeper insights into citizen feedback. How can leaders ensure that AI tools enhance public trust and engagement while minimizing risks?
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